Terms & Conditions — Pawradise Pet Hotel Please read these Terms & Conditions carefully. By making a booking or bringing your dog to Pawradise Pet Hotel you confirm that you have read, understood and agree to these rules and requirements. You must accept these terms prior to check‑in. 1. Booking & payment - A booking is confirmed only once the required deposit is received. Deposit amount and payment methods will be provided at booking. - Full payment for the stay and any pre‑booked extras is due prior to or on drop‑off unless otherwise agreed. We accept card, bank transfer, cash and approved online payments. - Changes to dates are subject to availability. Cancellation more than 14 days before arrival will receive a full refund of the deposit; cancellations within 14 days may forfeit the deposit (management discretion applies). 2. Guest requirements (you must agree to these) Health & vaccinations - All dogs must be fully vaccinated against core diseases (including, but not limited to, distemper, parvovirus and canine infectious hepatitis) and have any required kennel cough vaccination. - A current vaccination record or pet passport copy must be provided before arrival or presented at check‑in. Dogs showing signs of illness (coughing, vomiting, diarrhoea, lethargy, skin infections, eye/nasal discharge, etc.) will not be accepted and must be collected immediately if symptoms develop. Parasite prevention - All dogs must be free from fleas and ticks on arrival. Proof of recent flea/tick prevention is required. If fleas or ticks are discovered during the stay, treatment will be arranged at the owner’s expense and cleaning charges may apply. Medical disclosure & medication - Owners must disclose all medical conditions, allergies and current medications at booking. We will administer medication only with written instructions and medication supplied in original packaging. - Dogs requiring specialist veterinary care must be declared in advance so we can confirm appropriate care and staffing. Behaviour & suitability - Puppies must have received appropriate vaccinations for their age; please enquire about minimum age requirements when booking. - We do not accept dogs that are aggressive, pose a danger to staff or other guests, or have an undisclosed history of serious attacks. Full disclosure of behavioural issues is required. We reserve the right to refuse admission or terminate boarding where a dog’s behaviour compromises safety. 3. Care & services included - Standard 24/7 boarding includes a private resting area with a cosy bed, fresh water, scheduled feeding, twice‑daily park walks, 24/7 health monitoring and on‑call veterinary support. Facilities are kept clean and comfortable. - Additional paid services (grooming, baths, training, one‑to‑one play, photoshoots, special menus, extra walks, special care for puppies/seniors, daycare) are available and priced separately. 4. Emergency veterinary care & insurance - Pawradise Pet Hotel is fully insured. We will contact your named veterinarian first. If we cannot reach you and urgent treatment is required, we are authorised to seek emergency veterinary care. Owners must provide emergency contact details, vet contact and either insurance information or payment details. - Owners should supply an authorisation limit for emergency treatment; any costs beyond that limit or outside our insurance cover are the owner’s responsibility. Owners remain responsible for specialist treatment costs related to pre‑existing conditions unless otherwise agreed in writing. 5. Health, isolation & removal - Dogs with contagious conditions will not be admitted and may be required to leave immediately if symptoms develop. We reserve the right to isolate any dog for welfare reasons. Owners must collect immediately if requested. Additional charges for emergency care, treatment, isolation or extra cleaning will be charged to the owner. 6. Personal items & diet - Owners may bring limited familiar bedding and toys; please label items. We are not liable for loss or damage to personal items unless caused by proven negligence. - Provide food in labelled portions where possible. We can provide standard feeds at extra cost or follow the owner’s supplied diet. We will adhere to individual feeding and medication routines provided in the intake form. 7. Photos, updates & data protection - We provide daily morning and evening updates with photos/videos. Owners must indicate consent for photos/videos to be used in reports and whether they permit social media use. No public use without consent. - We collect and store personal and pet data for booking and care purposes. By booking you consent to the storage and processing of your data in accordance with our privacy policy. 8. Behaviour management & safety - We will manage and separate dogs as required for safety and welfare. If a dog displays dangerous behaviour we may terminate boarding. The owner is responsible for immediate collection and any outstanding charges. 9. Check‑in / check‑out & authorised collectors - Drop‑off and collection times must be agreed in advance. Late collection may incur additional hourly or overnight charges. - If someone other than the owner will collect the dog, written authorisation and ID details are required in advance. 10. Liability & limitation - While we exercise all reasonable care, Pawradise Pet Hotel cannot be held liable for loss, injury or death except where caused by proven negligence. Owners remain responsible for undisclosed medical or behavioural conditions. We are not liable for loss/damage to personal items except where caused by our proven negligence. 11. Complaints & termination - Any concerns should be raised immediately with management to allow prompt resolution. We reserve the right to terminate care where terms are breached, the dog’s welfare is compromised, or payment is not made. In such cases owners are responsible for immediate collection and any charges incurred. 12. Governing law - These Terms & Conditions are governed by the law of England and Wales. Contact Pawradise Pet Hotel Northampton, NN14BJ Phone / WhatsApp: 07935 678661 Email / DM: as advertised By confirming a booking you acknowledge that you have read, understood and accept these Terms & Conditions and the Guest Requirements above. If you need any clarification or assistance, please contact us before booking.